Customer Experience

We value every single customer who chooses us whether for business, leisure, healthcare, education, or any other reason. Our promise is to deliver the best level of service and a delightful experience with a warm African touch that is based on years of customer feedback and research.

Red for GREEN: Sustainability

At Kenya Airways, we believe that our planet, people and profits can co-exist. For this reason, we have evolved our Corporate Social Responsibility (CSR) strategy to a multi-faceted Environmental, Social and Governance strategy and signed up as a member of the UN Global Compact as the only African Airline and the Africa Shared Values Initiative.

As a member of the Sky Team Alliance, we embrace shared value thinking and have identified priority SDGs essential to sustainable business operations. We urge you to collaborate with us as we fly green.

Partnerships for Growth

"I can do things you cannot, you can do things I cannot; together we can do great things." - Mother Teresa.

At Kenya Airways, we strongly believe in the power of coming together with like-minded partners to bring mutually beneficial synergies in helping us scale and grow in areas we cannot alone.

Partnerships, therefore, continue to be key for us. Kenya Airways has been a member of the Sky Team Alliance since 2007 and is proud to be the only African carrier in the Alliance.